At NewaStep, we aim to get your order to you as quickly and smoothly as possible. Please read the information below for details on processing times, shipping estimates, and delivery.

Order Processing

All orders are processed within 1–3 business days after they are placed.

Orders are not normally processed or shipped on weekends or UK public holidays. During busy periods, promotions or holidays, processing times may occasionally be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Shipping Times

Our estimated delivery time is typically 7–14 business days after your order has been processed.

Please note that shipping times are estimates only and are not guaranteed. Delays may occasionally occur due to high demand, courier issues, weather conditions, public holidays or other factors outside our control.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

NewaStep is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to assist if your order has not yet been dispatched.

Delivery Delays

While we always aim to deliver orders within the estimated timeframe, delays can occasionally happen.

These may be caused by courier disruptions, weather conditions, public holidays, high shipping volumes or other circumstances outside our control.

If your order has taken longer than the estimated delivery timeframe, please contact us with your order number so we can help look into it.

Lost, Stolen or Damaged Packages

If your package arrives damaged, or you believe your order has been lost in transit, please contact us as soon as possible.

Please include your order number and any relevant information or photographs that may help us investigate the issue.

If your information shows that your package has been delivered but you have not received it, we recommend first checking with household members, neighbours or the delivery location provided by the courier.

If you are still unable to locate your order, please contact us and we will assist you in investigating the delivery.

Nothing in this policy affects your statutory rights as a consumer.

Delivery Location

NewaStep currently delivers to UK addresses only.

Delivery charges are calculated and displayed at checkout before you complete your purchase.

Contact Us

If you have any questions about your order or delivery, please contact us at:

• support.newastep@gmail.com

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.